Customer support

Refund Policy

JapanPR purchases are processed by Paddle, our merchant of record.

Last updated: May 9, 2026

Customers may request a refund within 14 calendar days of purchase.

Refund Policy

JapanPR purchases are processed by Paddle, our merchant of record.

Customers may request a refund within 14 calendar days of purchase.

Refund requests should be submitted through Paddle using the receipt, checkout, or buyer support options provided by Paddle, or by contacting hello@japanpr.me with the purchase details.

Eligible refunds are processed back to the original payment method where possible.

This refund policy does not limit any mandatory consumer rights that may apply under local law.

Paddle policies

Paddle's buyer terms and refund process apply to purchases processed through Paddle. You can review Paddle's Buyer Terms and Refund Policy.

Support email: hello@japanpr.me